1. Will I need to do anything to my computer to use the Campbell Biology CD-ROM?

  2. Do I need an internet connection to use the Campbell Biology CD-ROM?
    3.
  3. Can I access the Campbell Biology Website from my home and school computers?
    4.
  4. What if I forget my website Login name and Password?
    5.
  5. How do I contact Technical Support?
    6.
  6. How do I print materials from the Campbell Biology CD-ROM and Website?
    7.
  7. Does it matter if I am using a PC or a Macintosh?
    8.
  8. I can't get past the Campbell Biology Website login page when I enter my Login name and Password. What is wrong?
    9.
  9. How can I upgrade my browser?
    10.
  10. Why can't I eject the Campbell Biology CD-ROM from my Macintosh hard drive?
    11.
  11. I am running the Campbell Biology CD-ROM or Website and screens do not seem to be loading. In the place where I expect something to appear I only see a plug-in icon. What should I do?
    12.
  12. How do I turn off the narration or adjust the volume?
    13.
  13. I can't see the bottom of the graphics in the activities. What can I do?
    14.
  14. I don't see any graphics but I hear the sound on most activity screens. What is wrong?
    15.
  15. I'm using a Macintosh and my browser gives me a message that it is running low on memory. What should I do?
    16.
  16. I have installed QuickTime and now I get a message asking if I want to order QuickTime Pro. Do I have to buy QuickTime Pro to run the Campbell Biology CD-ROM or Website?
    17.
  17. When I try to register at the Campbell Biology Website I get a message that I need an access code. Where do I get an access code?
    18.
  18. My access code doesn't work. Now what?
    19.


  1. Will I need to do anything to my computer to use the Campbell Biology CD-ROM?

    2. You'll find everything you need to optimize your computer for use of this CD-ROM in the installer, including system requirements, updating your web browser, and loading plug-ins that allow you to view animations and complete the activities. You can also click Site Requirements to find out if your particular computer has all the correct plug-ins and system requirements.

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  2. Do I need an internet connection to use the Campbell Biology CD-ROM?

    3. The CD-ROM does not require an internet connection for Objectives, Word Roots, Key Terms, Activities, Case Studies in the Process of Science, Pre-Tests, Activities Quizzes, Chapter Quizzes, News Articles, the Campbell Biology Interviews from the first five editions, and the Glossary. An internet connection is required for Summary of Key Concepts, Self-Quiz, Essay Questions, Web Links, News Links, Further Readings, Art and Videos, Instructor Resources, the Campbell Biology Interviews from the 6th edition, Syllabus Manager, and About this Book.

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  3. Can I access the Campbell Biology Website from my home and school computers?

    4. Yes. Your subscription includes access through your Login name and Password from any computer with an internet connection—at home, school, work, or the library. Just log on to www.campbellbiology.com, click on the cover of your book, and enter your Login name and Password. You may only use your Login name and Password from one computer at a time, however.

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  4. What if I forget my website Login name and Password?

    5. If you are connected to the internet, Click here to enter your User ID and email, and your password will be sent to you.

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  5. How do I contact Technical Support?

    6. Click Here to obtain technical support for the Campbell Biology CD-ROM and Website.

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  6. How do I print materials from the Campbell Biology CD-ROM and Website?

    7. Most areas within the Campbell Biology CD-ROM and Website work within frames. To print from a framed page, you must move your cursor to the part of the page you wish to print and select it. Then send the page to the printer. If you want to print different frames on a given page, you will need to select each section and print them individually.

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  7. Does it matter if I am using a PC or a Macintosh?

    8. No. The Campbell Biology CD-ROM can be used from any computer that has browser software such as Netscape Communicator or Internet Explorer (some media resources require a live internet connection and Macintosh users should not use Internet Explorer 5.0 or higher to access the CD-ROM). The Campbell Biology Website can be used from any computer with a connection to the internet and browser software. We recommend a 56K modem connection or better.

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  8. I can't get past the Campbell Biology Website login page when I enter my Login name and Password. What is wrong?

    9. The server is unable to set the necessary cookies to allow you to navigate the website. You will need to check a few things:
    1. that the version of browser you're using is at least compatible with Netscape Communicator 4.7 or Microsoft Internet Explorer 5.0;
    2. that the "cookie" setting on your browser (usually found under the "Options" or "Preferences" menu) is set to accept cookies; and
    3. that you don't have any programs installed which automatically refuse all cookies, such as "Cookie Cutter" or "WebFree".
    If all these things check out and you are still unable to log in to the Campbell Biology Website, please Click Here to contact the tech support team.

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  1. How can I upgrade my browser?

    2. The Campbell Biology Website requires Netscape Communicator 4.7 or Microsoft Internet Explorer 5.0 or higher. Macintosh CD-ROM users must run the Campbell Biology CD-ROM in Netscape Communicator 4.7. To upgrade your browser, run the installer on the Campbell Biology CD-ROM or download an upgraded browser directly from www.netscape.com or www.microsoft.com.

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  2. Why can't I eject the Campbell Biology CD-ROM from my Macintosh hard drive?

    3. If you get a message that your CD-ROM will not eject from your Macintosh hard drive then you should restart your computer and load the CD-ROM in Netscape 4.7 rather than Internet Explorer 5.0 or higher.

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  3. I am running the Campbell Biology CD-ROM or Website and screens do not seem to be loading. In the place where I expect something to appear I only see a plug-in icon. What should I do?

    4. One or more plug-ins are not installed correctly for your browser. Run the installer from the Campbell Biology CD-ROM or go to the Campbell Biology Website home page (www.campbellbiology.com) and click on the Check Requirements page, which will show you which plug-ins are not working. If your plug-ins are installed correctly, you will be able to see 3 animated graphics. If you do not see these graphics, run the installer from the CD-ROM. If the problem persists you should click on the links in the Site Requirements page and download updated plug-ins from the internet.

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  4. How do I turn off the narration or adjust the volume?

    5. Adjust the volume using your computer's sound control or speaker knobs. To turn off the sound completely, turn the volume down as far as possible or, if you have the option, select "Mute."

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  5. I can't see the bottom of the graphics in the activities. What can I do?

    6. Your screen is either too small or at too low a resolution. Try the following: make the browser window bigger; increase your screen resolution (it must be at least 800 x 600); hide your browser's tool bars; or, try refreshing/reloading the screen.

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  6. I don't see any graphics but I hear the sound on most activity screens. What is wrong?

    7. You probably have Flash Player 2.0 instead of Flash Player 4.0 or higher installed on your computer. Go to the Check Requirements page at www.campbellbiology.com to check your plug-ins. Run the installer on the Campbell Biology CD-ROM or download an updated version of Shockwave Player (which includes Flash Player) from www.macromedia.com.

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  7. I'm using a Macintosh and my browser gives me a message that it is running low on memory. What should I do?

    8. Try quitting any other applications you have open. If this does not work, try allocating more memory to your browser. To do this, quit your browser and locate the application on your hard disk. Click on it once and select "Get Info" from the "File" menu. In the information dialog box under Memory Requirements, increase the Preferred Size. A good starting point for Netscape Communicator 4.7 is 16384.

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  8. I have installed QuickTime and now I get a message asking if I want to order QuickTime Pro. Do I have to buy QuickTime Pro to run the Campbell Biology CD-ROM or Website?

    9. No. The version of QuickTime distributed on the Campbell Biology CD-ROM does everything that you need to run the Campbell Biology CD-ROM and Website.

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  9. When I try to register at the Campbell Biology Website I get a message that I need an access code. Where do I get an access code?

    10. Your access code is in your Campbell Biology 6th Edition textbook. To access the Campbell Biology Website, follow the instructions on the insert just inside the front cover.

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  10. My access code doesn't work. Now what?

    11. If you bought a used book, your access code may have been used by a previous owner. To obtain a new access code, purchase a Campbell Biology Website subscription at your bookstore or on-line at www.campbellbiology.com. If you purchased a new book and your access code doesn't work, contact Technical Support.

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